Making a Call to an Emergency Plumber: 3 Things You Need to Do
If you have arrived home to discover that a leaking pipe has flooded your home or that your toilet has backed up, filling your bathroom with sewage, it is highly likely that you will begin to panic. While it is completely understandable that you should feel panicked during a plumbing emergency, it is important that you maintain calm enough to get the help you need to fix the problem. Below is a guide to everything you need to know about calling an emergency plumber.
Explain the problem in as much detail as possible
The first thing you need to do is to explain what the problem is to the plumber calmly. You should try to stay calm while you do this. You should also try to include as much detail as possible so that the plumber can gain an understanding of the exact issue. Do not just shout that your home is flooded. This information is of very little use to an emergency plumber. Instead, you should try and explain the location and the source of the flood. For example, you could say that your basement is flooded due to a leaking water pipe. Including extra details will allow the plumber to assess the problem over the phone so they can work out if they need to bring any additional equipment with them.
State your location
An emergency plumbing service will head out to your address as soon as they receive your call. However, they can only do this if they have the right address. In your panic, you may give them the wrong address or only a partial address. While the plumber may be able to work out where you live using the information they have, there is also a good chance that valuable time will be lost as they drive around looking for your home. You should provide your full address to the plumber and also give them the name of a nearby landmark such as a church or a school. This will allow them to locate you with speed if their sat nav takes them to the wrong location.
Finally, once you have explained the nature of your plumbing emergency and given your location, you should listen to any advice that the emergency plumber gives you over the phone. The plumber may recommend that you take steps such as switching off your water supply so that no further damage occurs before they arrive.
If you would like further advice, you should call a plumbing service today.